Getting Started / Troubleshoot

Some usecases are explained below.

Usecase 1 - Simple: You want to do a quick survey of Schools w.r.t number of students and gender distribution by your field workers 

Usecase 2 - Complex: Your organisation runs an Outreach program where you provide services to beneficiaries though field workers. You can define a SOP in the DICEFlow application for Beneficiary registration, Tracking each Home Visit, Tracking each Group Meeting and more. You also want to see data visualised in the form of Bar/Donut/Line charts and be able to export Reports in standardised/customised formats. Cherry on top would be to see your field workers (and/or for other Registered users) performance on a real-time basis. 

User - One who has an account in the DICEFlow application and can login using their phone number and assigned password

Member - Beneficiary of your program who is tracked/serviced by your registered User

Group - Members can be added to pre-defined Groups in the DICEFlow application

Workflow - User runs workflows which are defined by the System Administrator (or Configurator) - these are your project's on-field processes  configured in the DICEFlow application

Widget - We show each chart on the Dashboard in the form of a Widget. Each Widget (depending on the Widget type), User will see functions like Export the data behind the widget; Share/embed the widget in the form of a URL, Filter Widget etc  

PWA - Progressive Web Application - Mobile application is installed in this form on top of Chrome Browser Engine. Read more about Progressive Web Applications here.

Field Level User who needs offline access to processes and data - Mobile application

Manager or User with good internet connection and laptop/desktop - Desktop application

Configurator or System Administrator with good internet connection and laptop/desktop - Desktop application

Please do refer to System Requirements before starting to use the above mediums. Also, certain features are available ONLY ON DESKTOP.  For e.g. Archiving data, Importing data, Configuration

Yes, here are the System Requirements

1. Register on DICEFow application, if you have not already done; This will get you what we call a Super User (also called Admin) account; You always login using this account when you want absolute power over your organisation which is ability to change anything !

2. When you login for the first time after registering you will be greeted with an BLANK Dashboard; All other pages will also be blank except Structure. In Structure, you will see a Setup Sample Project button. You can click on the same to see a sample project setup w.r.t Configuration (Sample Hierarchy, Sample Locations, Sample Roles, Sample Permissions, One Sample Member Type, One Sample Workflow Type) and Data (Sample Users, Sample Dashboard Widgets, Sample Members, Sample Workflows).

3. Please read through this page to understand the Sample Project in more details before you start using the DICEFlow setup.

4. Upto 10 users are free in your registered Organisation; For more, get in touch with us at support@diceflow.in.

Depending on your phone and permissions given, you might not be able to see the app icon on the Home screen after the install process. Please look in the App drawer to find the application and start it from there. You can refer to to the Installation process explained here.

Please check your phone number or password entered - there should not be any extra characters (like space) in the phone number or password. For Users who are registered with the same phone number in 2 organisations, ORG CODE must be entered.

This is most probably due to an unstable network - please ensure that you have a constant speed of network. Please test your network status using the SpeedTest app by Ookla.

You need to be online for login, sync, update application, downloading report operations. For all other tasks, an internet connection is not needed.

Please ensure you are using the latest Android Chrome Browser (Version 80 and above) on your phone. Check the Playstore if you need to update the same. You might not see this option if the DICEFlow app is already installed in your phone OR you are not using Android Chrome Browser.

App works in offline mode - if it is slow for any reason, it is because of 1) Low storage space 2) Too many apps running on the phone. Try clearing the cache using a Cleaner app which usually comes pre-installed in most phones nowadays. You may also try closing some apps on the phone like Facebook, Games, Video apps etc

You can use the 'Forgot password' link on the login screen to send the administrator a request to reset the password. Once the administrator resets the password, he/she will send you a message (SMS/Whatsapp/etc) to confirm the same with the new password. In some accounts, we will give certain roles (managers, for example) access to change their reportee’s password and language. In such a case, the Reportee can ask their manager to reset the password.

That means there are changes on your phone which are not synced to the server. It is the Sync pending state. It is advisable to Sync at least 2 times a day so that your changes get transferred to the server and others can get those changes.

DICEFlow Mobile AND Desktop applications work in an offline mode. There are only a few ways you can lose changes made since last sync. Please note that there will be a ( ! ) on the Sync button (Desktop or on the Bottom Menu panel (Mobile) when you have unsynced local changes. When your application is in this state and you can lose the changes if you do the following:

1) On Mobile, you closed/killed the app from the Recent Apps screen while there are unsynced changes

2) On Desktop, you logged out forcibly ignoring the warning about local changes pending sync

3) Applicable to both Desktop and Mobile - DICEFlow app is built on locally installed Desktop/Android Chrome Browser - so, you have to be careful with how you manage Chrome browser settings. If you (or a Cleaner app) deletes Chrome Cache, Chrome Site Settings for diceflow.in domain, then you will lose local data which is not yet synced to the Server. 

Note on login into multiple accounts in the same session - Please avoid logging into the app using multiple login IDs. If you have to login, ensure that site settings for diceflow.in are cleared in between each login. 

On Mobile, we try to preserve the data even though you kill or logout from the DICEFlow application. Next time to open/login to the application, the data will be in the same state you left it in. But, this is not guaranteed. We recommend you minimise the app when you are not using the same rather than killing it or logging out of it when there is sync pending.

Superuser/Administrator for the application can limit the amount of data users download after successful login by a configuration called Threshold. If such a limit (number of days) is applied, the application will download only data changed in the Threshold number of days. This is done to reduce the amount of data stored locally on user’s devices. Especially, when users are working in areas with unstable internet connections.

Users are shown a warning before actually fetching remaining data - if the remaining data to be brought down from the server is large, then the Desktop and/or Mobile app might not function as expected.

Please note that all data/widgets are shown based on this limited amount of data downloaded. 

Fetch remaining data allows the user to download ALL data regardless of the limit applied. More details on how to set and use this value is given here.

Clicking on this button will remove local data from the logged in user’s device and get applicable data (for the logged in user) back from the server. This is a way to get back to the state of data post the last successful sync. 

NOTE: When the User clicks on this button and confirms on the subsequent page, unsynced changes will be removed from the device and fresh data applicable for the logged in user will be retrieved from the server.

You can use the Report a Bug feature on mobile phones for this purpose. Please use this feature to report a bug in the application after you have verified that the issue exists with one or more of your peers.

While escalating internally, you should explain steps to reproduce the issue with text and screenshots; along with account details like phone number and location. That should help the support team to help you with the issue.

On Mobile, if there is an update available, you will be prompted to update the application; You can click on the same to update the Mobile application

On Desktop, if there is an update available, post successful Sync, you will be prompted to update the application; You can click on the same to update the Desktop application

Please send the suggestion to the Superuser/Administrator of your organisation who has access to update all language phrases.

There is NO permanent delete allowed on the system. The most you can do is archive a member, group or workflow. On the mobile, we haven't allowed the archive function. Please report to your manager the exact member/group/workflow you want to archive and they can archive the same using their login on desktop/laptop. 

NOTE: Archived entities are not counted in the computation of any widget or report.

 It does 2 actions in the order given below:

1) Pushes your changes to the server - Your changes include changes to members, groups, workflows, password, language and anything else you change and save on the application.

2) Pulls data into your mobile from the server which has been changed by other users in your organisation w.r.t your members/groups/workflows. 

Network is usually the reason for slow speed of Sync. Please ensure you have at least 3G speeds while you do the sync. Please wait for Sync to finish before doing anything on the screen. If you haven’t synced in many days or if you have many members/groups/workflows (more than 500), then the volume of change will make a Sync bit more slower than usual. You must wait for the ( ! ) icon to disappear before continuing your work.